As e-commerce businesses continue to grow, parcel delivery requires increased resources. Over time, this develops into the need for outside assistance. A partnership with a reliable courier is often a more practical solution than trying to manage the shipments yourself. So it’s important to analyze your business along the way to make the necessary move at the right time.
To make it easier, the Venipak team has selected 5 key signs that may reveal it is time to make positive changes to your business’ parcel delivery.
1. Shipments Are Late
The first sign that calls for changes is the constantly delayed shipments. In logistics, there are always some unexpected circumstances that cannot be solved easily, such as bad weather conditions, route changes, or, as we’ve already experienced, a pandemic. However, if the reason for your late deliveries is failure to cover the number of shipments, the best solution is to contact a capable courier. This could spark a partnership that would help to manage the current parcel flow and deliver the parcels within deadlines.
2. Difficulty In Catching Up On Shipping Trends
Currently, one of the most noticeable trends in parcel delivery is as short delivery time as possible. Thus the next-day or same-day delivery are what consumers value more than ever. According to one of the latest reports on the future of last-mile services (World Economic Forum, January 2020), the demand for same-day parcel delivery will increase to 40% by 2030. Market experts predict that the expected shipping time will only get shorter in the future. If you can no longer meet your customers’ needs for fast delivery, that is another sign you need help for your business to successfully grow.
3. Increased Costs
When starting an e-commerce business, it’s understandable to aim for the lowest shipping expenses. However, as the business expands and the number of orders increases, this becomes challenging. Shipping the orders via parcel lockers means that you will have to go down to the nearest terminal at least a few times a weak, resulting in hours of wasted time. Slightly larger businesses that deal with the increasing shipping loads using their own transport may also face challenges in the long run, including the need for more staff, additional vehicles, increased fuel consumption, etc. Thus, the costs can increase more than they would with a professional courier.
4. Lack of Innovative Solutions
Innovative solutions are extremely important in parcel delivery. Consumers wish to know where their parcel is located, when it was shipped, and when it will be delivered. As many as 83% of online shoppers expect to be informed about the changes in the shipment status. The more information is available to the customer, the more they trust the brand. Most parcel delivery companies let you track the parcel, giving clients a greater sense of security and without these features, it is difficult to ensure a good shopping experience.
5. Recurrent Customer Complaints
Thanks to social networks and similar platforms, it is not difficult to notice the lack of customer satisfaction. Recurring comments and messages aimed at the quality of delivery can be one of the signs that the business needs to improve. When the situation does not change, customers may feel as if their feedback was not meaningful and heard. In such cases, it is important to respond empathetically and take action to improve your services.
A professional parcel delivery service can provide your business with more opportunities to deliver parcels not only on time but in the most convenient way for your customers too. Tailor-made solutions for your business will allow you to improve other areas that are often neglected by focusing on parcel delivery.
If at least one of these signs sounds familiar, you are always welcome to consult our Venipak team and we will find a solution together!