One of the biggest factors of a successful e-shop is an exceptional customer experience from product choice to its shipment. According to research, as many as 42% of people fail to finish the order if the delivery times do not meet their expectations, while 46% tend to recommend the store if the order was delivered on time.
If you are new to the world of e-commerce, the design of the website, quality of the goods, and online presence may seem like the utmost priorities, while choosing the most suitable parcel delivery service can often be overlooked. We hope that these tips from Venipak will make it easier to choose a fitting parcel service and save some valuable time.
Speed and Diversity of Delivery Methods
For your e-business to succeed, it is crucial to adapt to customers with different needs. In addition to home delivery, most modern delivery providers offer the option to redirect the packages to parcel terminals or other pick-up locations. This adds convenience for buyers who may not be available when the courier arrives.
In many cases, however, fast delivery is the key in order to meet the expectations of the customers. As many as 44% of buyers see fast shipping as delivery within two days or less. This means that an e-shop must include several options for express delivery.
Currently, the most popular fast delivery solutions are:
- same-day delivery
- next-day delivery
- delivery to pick-up points and parcel terminals
- evening delivery (6-10 PM)
- weekend delivery
At Venipak, we offer next-day delivery in all Baltic states, with same-day delivery available in Vilnius and Kaunas. The services also include customer-friendly options such as evening or Saturday delivery. These shipping options adapt to the needs of busy clients, letting them choose the most convenient delivery time. Thus, solutions like these are crucial for a successful e-business.
Trust is extremely important when it comes to choosing a company that will handle the shipment of your products. Several aspects can help to measure the reliability of a shipping provider.
Extensive experience in the field can be a sign of a trustworthy provider. It also shows that the company can deal with certain issues or avoid them in the first place.
Variety of services is important to meet all the needs of both the e-business and their customers. Check if the parcel delivery provider can offer such services as:
- International shipping;
- Return options;
- Parcel insurance;
- Fast delivery;
- Appropriate pricing policy.
Innovative approach is another criteria, signaling about the parcel delivery provider’s reliability. For example, e-businesses receive an abundance of shipping inquiries every day. To save time, parcel delivery providers may be able to help with additional services, such as:
- Parcel tracking;
- Advance shipping notice;
- Confirmation of delivery.
Technological Solutions to Improve Efficiency
Some courier services offer various technological solutions like plugins that can be integrated into a webshop for a flawless shopping experience. Such modules are easy to incorporate into the main control panel of a website or e-shop. For example, delivery plugins for webshops combine better functionality and a simpler parcel delivery process.
At Venipak, we offer several delivery plugins for the most popular e-commerce platforms, including WooCommerce, OpenCart, Shopify, Magento, PrestaShop, Verskis, and Eshoprent. The plugins are tailored to the Baltic states and provide:
- Simple integration and configuration of settings;
- Automatic parcel registration and courier booking;
- Flexible choice of pricing and maximum weight range;
- Printing shipping manifests and stickers directly from the e-commerce platform control panel;
- Customization of the delivery options to meet the needs of the customers;
- Selecting delivery method on the shopping cart page;
- The selection of the nearest pick-up point or postal terminal on the interactive map.
To Sum Up
There are many ways to improve the customer experience and choosing the right parcel delivery service is one of them. Take a close look at what various companies can offer as well as their expertise in the field, and all these steps will lead to a suitable solution for both your business and the customers.